The role
Starbucks needs a results-driven Senior Customer Service Representative to expand our market share and outpace the competition in Rochester, NY. Look past the title and you'll see $75,000 - $103,000, a NY base, and a senior role that asks you to lead, not just execute.
Key Responsibilities
- Steer Starbucks prospects from interest to invoice without friction
- Read the sales marketing market and reposition the offer when it shifts
- Hunt for partnership angles no one in Rochester, NY has tried
- Chase the sales marketing whitespace no rep in NY has worked
- Carry a $75,000 - $103,000-tier quota and the playbook to hit it
- Prospect via cold calls, emails, and social selling to fill the temporary pipeline
What You'll Bring
- Excellent written and verbal communication skills
- Fluency across Jira Service Management and Customer Satisfaction Surveys, with strong opinions on both
- Demonstrated capacity to mentor or support senior teammates
- Professionalism, integrity, and discretion with sensitive information
- Reliable, accountable, and committed to following through
- Experience supporting cross-functional teams in a senior capacity
- Comfort owning sales marketing decisions in a NY market
Starbucks spent 7 years in the trenches of sales marketing so its clients across Rochester, NY wouldn't have to. Disagreement is welcome here, but once we decide, the whole Starbucks team rows in the same direction.
At $75,000 - $103,000, with mentorship and a benefits suite to match, this Senior Customer Service Representative seat at Starbucks is built for people who want to rise.
Currently accepting applications, last confirmed open within the hour.
Come find out why people stay at Starbucks once they get here; the Senior Customer Service Representative door is open.
Skills required
- Zendesk
- Customer Satisfaction Surveys
- Talkdesk
- Jira Service Management
- CRM Software
- Conflict Resolution
- Omnichannel Support
- Mentoring
- Decision Making
- Innovation
Why join Starbucks
- Commission structure
- Public transit subsidy
- Free financial planning services
- Charitable Giving
- Company Outings
- Parental Leave
- Game Room
- Standing desk and ergonomic equipment
- Paid personal days
- Flexible Hours
- Concierge Services
- Accessible workplace design
Next step
This Temporary role in Rochester, NY closes 2026-11-28.