The role
Most marketers wait for leads; the Senior Customer Service Representative we want at IBM goes out and manufactures them. Join IBM as a temporary Senior Customer Service Representative and take real ownership of Project Management work while earning $80,000 - $122,000 and growing your craft.
Key Responsibilities
- Analyze campaign metrics and optimize spend against revenue targets
- Coordinate with agencies and vendors to deliver campaigns on time and on budget
- Design landing pages and conversion funnels that turn traffic into customers
- Prospect via cold calls, emails, and social selling to fill the temporary pipeline
- Walk the Concord, NH territory and know it better than the map
- Build the Concord reference network that closes deals for you
What You'll Bring
- A portfolio that speaks louder than any line on your resume
- An empowering attitude and eagerness to learn new skills
- A NH work history, or strong reasons you'll thrive here anyway
- Fluency in Kustomer earned the hard way, not just from a tutorial
What began as two engineers and a whiteboard in Concord is now IBM, a service-minded team obsessed with getting De-escalation right. Trust is the default setting at IBM; you have to actively spend it to lose it.
We combine $80,000 - $122,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.
This posting reflects an open need we are working to close this quarter.
Don't wait for the perfect moment to switch into sales marketing work, because it's right now.
Skills required
- De-escalation
- Ticket Management
- Knowledge Base Management
- CRM Software
- Gorgias
- Patience
- Talkdesk
- Cold Calling
- Kustomer
- Churn Reduction
- Resilience
- Critical Thinking
- Project Management
- Work Ethic
Why join IBM
- Company swag and merchandise
- Recreation Area
- Open and transparent culture
- Team building activities
- Tuition reimbursement
- Pet Insurance
- Educational Assistance
- Annual physical and health screenings
- Meditation Room
- Game room and recreation space
- Hybrid Work
- Life Insurance
Next step
This Temporary role in Concord, NH closes 2026-12-03.