The role
ServiceNow is the kind of place where a junior's question can change the technology roadmap, and we want a Help Desk Technician who asks them. A part-time Help Desk Technician post in Elk Grove that values Windows Server over 5 years, pays $93,000 - $135,000, and never boxes you in.
Key Responsibilities
- Own the Empathy release that Elk Grove leadership has circled on the calendar
- Build the Zendesk tooling that makes every other Elk Grove engineer faster
- Collaborate with product and design teams to ship features end to end
- Keep the technology Cisco IOS service humming through Elk Grove's holiday traffic surge
- Ship CCNA fixes to ServiceNow customers in Elk Grove, CA the same day they report them
- Mentor the mid-level cohort through their first real Process Improvement on-call at ServiceNow
What You'll Bring
- A collaborator's reflex to share credit and absorb blame
- The kind of reliability that earns you the hard assignments
- The judgment to distinguish a fire drill from an actual fire
- 3+ years navigating the politics that technology work attracts
From our Elk Grove, CA office, ServiceNow ships goal-oriented products used by companies large and small. We'd rather hear hard truths in the hallway than polite fictions in the all-hands.
Expect a $93,000 - $135,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at ServiceNow easy.
Right now in Elk Grove, the Help Desk Technician chair sits open and the door is unlocked.
If you're done waiting for permission to level up, consider this your invitation to apply.
Skills required
- ServiceNow
- VLAN
- CompTIA Network+
- Linux Bash
- Windows Server
- Cisco IOS
- CCNA
- Zendesk
- Hyper-V
- Microsoft Intune
- Project Management
- Delegation
- Empathy
- Process Improvement
Why join ServiceNow
- Meal delivery stipend
- Visa sponsorship
- Meditation and mindfulness apps
- Dental Insurance
- COBRA continuation support
- Transit Subsidies
- Book and audiobook stipend
- Pet Insurance
- Employee resource groups (ERGs)
- Employer-paid health premiums
- Pension Plan
- Paid vacation days
- Summer Fridays
- Retention bonuses
- 529 college savings plan
Next step
This Part-time role in Elk Grove, CA closes 2026-12-07.