Help Desk Technician

We need a Help Desk Technician who can take a vague technology request and return a boldly-pragmatic system that does exactly, and only, what was asked. For the customer-centric Help Desk Technician with 3 years, KyKR answers with $89,000 - $126,000, a contract setup, and a ladder built for climbing.

Key Responsibilities

• Pair with technology analysts so KyKR's CCNA models match real behavior
• Wire DNS APIs to Jira Service Management consumers so data lands where Miami teams expect it
• Integrate third-party services and internal tools into the KyKR stack
• Resurrect flaky DNS tests until the Miami, FL suite is trustworthy again
• Own data integrity across KyKR's Network Troubleshooting stores so Miami numbers never lie
• Own the innovative CCNA subsystem that the rest of KyKR quietly depends on
• Evaluate and recommend new tools, frameworks, and Microsoft Intune libraries

What You'll Bring

• The diplomacy to align stakeholders who don't agree yet
• A learner's pace that keeps up with shifting requirements
• The kind of listening that makes the other person feel heard
• Experience supporting cross-functional teams in a mid-level capacity
• The kind of attention to detail that catches what spell-check misses

Somewhere between a startup and an institution, KyKR has spent years perfecting Decision Making for clients all over Miami, FL. At KyKR we hire people we can trust with real decisions and then give them the room to make them.

The salary is $89,000 - $126,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about.

Hiring for this position is live and moving quickly, with interviews already underway.

Click apply, tell your story, and let KyKR be the place it finally clicks.

• DNS
• Penetration Testing
• Microsoft Intune
• Jira Service Management
• CCNA
• Help Desk Support
• Network Troubleshooting
• Negotiation
• Cultural Awareness
• Decision Making

• Unlimited PTO
• Onboarding buddy program
• Meditation Room
• Company retreats
• Annual physical and health screenings
• 401(k) matching
• Paid relocation for international moves

This Contract role in Miami, FL closes 2026-11-13.