Customer Support Specialist

Forget the funnel metaphor for a second: Tesla's next Customer Support Specialist in Frederick cares about momentum, and Intercom is how you create it. This position rewards Prioritization and Complaint Handling mastery with $50,000 - $78,000, team collaboration, and ownership of what you ship.

Key Responsibilities

• Keep the messaging consistent from Frederick, MD billboards to cold DMs
• Write follow-ups that get answered, not the ones that get ignored
• Coordinate cross-functional launches with creative, product, and operations
• Collaborate with product teams to position new offerings in the Frederick region
• Push CSAT Reporting adoption so the MD team stops flying blind
• Analyze campaign metrics and optimize spend against revenue targets
• Rewrite the one-pager until a Frederick stranger gets it in ten seconds
• Coach junior reps through their first hands-dirty negotiation

What You'll Bring

• Hands-on sales marketing experience that holds up to follow-up questions
• Critical thinking skills and sound, independent judgment
• Proven track record delivering results as a junior Customer Support Specialist
• Hands-on command of First Call Resolution, with Intercom as a close second
• Willingness to relocate to Frederick, MD, or to make remote work
• Strong working knowledge of Complaint Handling and Customer Journey Mapping
• 1+ years of First Call Resolution reps, not just First Call Resolution exposure

From its base in Frederick, MD, Tesla has spent the last decade making Customer Service dramatically less painful for sales marketing teams everywhere. Politics die fast at Tesla because we put the awkward stuff on the table early.

From the $50,000 - $78,000 starting line, expect coaching that grows your Customer Service and benefits that quietly cover the rest of life.

This req is fresh on our board and getting attention from the hiring team today.

Click apply, tell your story, and let Tesla be the place it finally clicks.

• Intercom
• First Call Resolution
• Customer Journey Mapping
• CSAT Reporting
• Complaint Handling
• Email Support
• Outbound Calling
• De-escalation
• Customer Service
• Prioritization
• Interpersonal Skills

• Tuition Reimbursement
• Emergency savings program
• Hybrid Work
• 401(k) Matching
• Free therapy and counseling sessions
• Maternity Leave
• Stock options
• Employee Stock Purchase Plan
• Headspace or Calm subscription
• Employee discount program

This Contract role in Frederick, MD closes 2026-11-28.