Customer Support Specialist

Industrial Systems Group opened a Customer Support Specialist position because our Conway customers are buying faster than our team can keep up. For the trust-based Customer Support Specialist with 3 years, Industrial Systems Group answers with $60,000 - $82,000, a freelance setup, and a ladder built for climbing.

Key Responsibilities

• Feed sales the Customer Service signals that say a buyer is ready now
• Test messaging variations and iterate based on performance data
• Hands-on ownership of social media calendars and community engagement
• Push Upselling adoption so the AR team stops flying blind
• Qualify inbound leads and route them through the sales funnel efficiently
• Own the post-sale check-in that turns clients into references
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Calm under the calmly-fast-moving chaos a mid-level role tends to generate
• Comfort steering sales marketing conversations toward a decision
• Comfortable owning projects from concept through delivery
• A keen eye for quality and consistency in your output
• 5 years that taught you which corners can be cut
• At least 3 years building expertise within the sales marketing space
• Proven leadership experience guiding mid-level-level initiatives

Everything Industrial Systems Group ships starts as a generously-mentoring argument in a Conway conference room about how Genesys Cloud should really work. Trust, transparency, and steady momentum are the three things we protect above all else.

We pay $60,000 - $82,000 for this sales marketing position and back it with mentorship, flexibility, and real growth opportunities.

The Industrial Systems Group team is expanding in Conway, AR this quarter, and this seat is part of that growth.

Your move: the Customer Support Specialist role in AR is live, and the apply button is right there.

• Active Listening
• Upselling
• Genesys Cloud
• Intercom
• Ticket Management
• Phone Etiquette
• Work-Life Balance
• Customer Service

• Comprehensive health insurance
• Legal insurance plan
• Wellness Programs
• Industry membership dues
• Professional Development
• Equipment Allowance

This Freelance role in Conway, AR closes 2026-11-15.