Customer Success Manager

Pipeline math is unforgiving, and IBM's Customer Success Manager thrives on it, turning Talkdesk into a predictable revenue habit. Bring Data Entry and Mentoring; we'll bring $82,000 - $125,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Mine Data Entry data for the transparent story that wins the room
• Forecast demand and align marketing investment with sales objectives
• Carry the TN number and the relationships that make it real
• Manage event sponsorships and lead-capture programs across Memphis, TN
• Read the room on every manager call and adjust the close

What You'll Bring

• A collaborator who makes the manager review feel less like an exam
• Working familiarity with hybrid schedules and team norms at IBM
• Detail-oriented approach with a commitment to accuracy
• Learning-obsessed problem-solving that doesn't wait for permission
• Self-direction that survives a quiet Slack channel
• 6 years that taught you which corners can be cut
• Equal parts Cold Calling depth and Live Chat Support curiosity

IBM writes the software that keeps sales marketing operations humming, all of it engineered in Memphis, TN by a human-first bunch. Recognition here is specific and frequent, not saved up for some annual Memphis, TN ceremony.

Compensation lands at $82,000 - $125,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

The listing got a same-day refresh, so consider it live and ready.

Ready to make your next move? submit your application for the Customer Success Manager role today.

• Data Entry
• Cold Calling
• Talkdesk
• Empathy
• Complaint Handling
• Live Chat Support
• Salesforce Service Cloud
• Stakeholder Management
• Mentoring

• Remote Work
• Comprehensive health insurance
• Legal insurance plan
• Wellness Programs
• Emergency savings program
• 401(k) Plan
• Retiree medical benefits
• Gender-affirming care coverage
• Leadership development programs
• Medical insurance with low premiums
• Personal Shopping
• Free Meals
• Car Wash
• Employee resource groups (ERGs)
• Flexible Spending Account (FSA)

This Hybrid role in Memphis, TN closes 2026-12-08.