Customer Success Manager

For the Customer Success Manager who loves a quota and a challenge, this freelance role delivers both in equal measure. You won't find a tighter fit if you've got 6 years, want $124,000 - $186,000, and crave a sales marketing team that lets you lead.

Key Responsibilities

• Run discovery calls that uncover budget without asking for it
• Pitch Ford at $124,000 - $186,000 value without apologizing for the price
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Map buyer pain to Ford's pitch deck, slide by slide
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• At least 6 years building expertise within the sales marketing space
• Clear thinking under the kind of pressure Alexandria, VA deadlines bring
• Sharp organizational skills and an ability to juggle multiple workstreams
• Comfort with the freelance cadence of an Alexandria-based operation
• 8+ years owning outcomes, not just completing tasks
• 6+ years that left you with strong instincts and few illusions

Plenty of firms claim to do sales marketing; Ford actually does it, and from Alexandria no less, with a warm-yet-rigorous stubbornness about quality. As a Customer Success Manager, you'll have a real voice in shaping how the sales marketing team operates.

Salaries here begin at $124,000 - $186,000, complemented by stock options, learning budgets, and weekly one-on-one coaching.

We refreshed it today so candidates know the freelance role is genuinely open.

If this craft-focused role reads like your wishlist, do yourself a favor and apply.

• Phone Etiquette
• De-escalation
• Account Management
• Genesys Cloud
• Patience
• Jira Service Management
• Cultural Awareness
• Strategic Planning

• Phased retirement options
• Green card sponsorship
• Summer Fridays
• Free Meals
• Frequent flyer program enrollment
• Tuition reimbursement
• Annual flu and wellness fairs
• Assistive technology support
• Discounts on company products
• Employee Assistance Program (EAP)
• Travel Allowance
• Home office stipend

This Freelance role in Alexandria, VA closes 2026-12-24.