The role
Retail Innovation Inc opened a Customer Service Representative position because our Lewiston customers are buying faster than our team can keep up. A senior Customer Service Representative seat that takes 6 years of Twilio Flex seriously, pays $68,000 - $107,000, and hands over the sales marketing reins.
Key Responsibilities
- Track pipeline performance and report results to leadership each week
- Run point on trade shows and pop-ups throughout ID
- Decode why ID buyers say yes and double down on it
- Walk new sales marketing clients through onboarding so they stick around
- Seed Lewiston social channels with content that earns replies
What You'll Bring
- Comfort being accountable for a remote-friendly outcome in a part-time role
- A knack for Help Scout that colleagues quietly come to rely on
- Demonstrated ability to teach what you know to someone greener
- Familiarity with Retail Innovation Inc-scale workflows, or the appetite to reach them
- Working knowledge of Conflict Resolution alongside transferable Five9 chops
- Practical Outbound Calling skills sharpened in a part-time setting
The fast-growing culture at Retail Innovation Inc is what keeps our Lewiston, ID team building remarkable things together. As a senior Customer Service Representative, you'll have a real voice in shaping how the sales marketing team operates.
The headline reads $68,000 - $107,000; the fine print is all upside, mentorship, benefits, and freedom to grow your Outbound Calling.
We bumped this posting hours ago because the role is still very much open.
If you're done waiting for permission to level up, consider this your invitation to apply.
Skills required
- Twilio Flex
- Escalation Management
- Outbound Calling
- Help Scout
- Five9
- Conflict Resolution
- Active Listening
Why join Retail Innovation Inc
- Nap pods
- Flat organizational structure
- Gender-affirming care coverage
- Pension Plan
- Gym Membership
- Company Outings
- Educational Assistance
- Dry Cleaning
- Matching gift program
- Free coffee and espresso bar
Next step
This Part-time role in Lewiston, ID closes 2026-12-23.