Customer Service Manager

For the Customer Service Manager who loves a quota and a challenge, this freelance role delivers both in equal measure. You supply 8 years and Escalation Management; Premier Health Systems supplies $90,000 - $127,000, a Kenosha home, and growth that does not flatten out.

Key Responsibilities

• Map buyer pain to Premier Health Systems's pitch deck, slide by slide
• Build territory plans that maximize coverage across Kenosha, WI
• Walk the Kenosha, WI territory and know it better than the map
• Tune the ad creative until the sales marketing cost-per-lead drops
• Read the room on every manager call and adjust the close
• Feed sales the De-escalation signals that say a buyer is ready now
• Build the campaign calendar that keeps Kenosha, WI pipeline full year-round
• Rewrite the one-pager until a Kenosha stranger gets it in ten seconds

What You'll Bring

• A Premier Health Systems mindset: scrappy today, scalable tomorrow
• Familiarity with the Kenosha market and local sales marketing landscape
• The kind of empathy that makes hard feedback land softly
• Solid understanding of sales marketing best practices and industry standards
• Track record that proves you can forever-learning ship under deadline pressure
• Working familiarity with freelance schedules and team norms at Premier Health Systems
• Willingness to relocate to Kenosha, WI, or to make remote work

The whole point of Premier Health Systems is to make First Call Resolution dependable, and that deeply collaborative mission has anchored it in Kenosha from day one. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

The offer reads $90,000 - $127,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible freelance rhythm.

Right now, today, applications for the sales marketing role are landing and being read.

If you're excited about sales marketing work, we want to hear from you.

• De-escalation
• Email Support
• Customer Success
• First Call Resolution
• Escalation Management
• Customer Onboarding
• SLA Management
• Mentoring
• Attention Management
• Decision Making

• On-site childcare
• Internet and phone reimbursement
• Global emergency assistance
• Parental leave
• Concierge Services
• Certification reimbursement
• Paid paternity leave
• Discounts on company products
• Sick Days
• Mental health support services
• Car Allowance
• Standing desk and ergonomic equipment
• Company retreats

This Freelance role in Kenosha, WI closes 2026-11-18.