The role
The Customer Service Manager opening at Civic Partners Group is for someone who can carry a $82,000 - $128,000 number and still sweat the customer experience. Plainly put, Civic Partners Group wants 8 years of Zendesk, will pay $82,000 - $128,000, and expects you to own the result.
Key Responsibilities
- Keep a finger on competitor pricing across MO
- Represent Civic Partners Group at trade shows, conferences, and local networking events
- Close the gap between what marketing promises and sales delivers
- Mine Teamwork data for the ambitious story that wins the room
- Pitch upsells that feel like favors, not invoices
- Prospect via cold calls, emails, and social selling to fill the freelance pipeline
- Develop and execute multi-channel campaigns that drive qualified leads for Civic Partners Group
What You'll Bring
- Proven follow-through, measured in shipped things rather than good intentions
- 6 years of Jira Service Management práctica, plus a hunger for what's next
- Storytelling instincts that turn data into a decision
- Working understanding of both Zendesk and Net Promoter Score in real-world settings
- A Civic Partners Group mindset: scrappy today, scalable tomorrow
- Cross-functional ease, from Stress Management engineers to Inbound Call Handling marketers
- A communicator who can disagree without making it personal
There's a reason sales marketing leaders keep calling Civic Partners Group: this craft-focused St. Joseph, MO team simply refuses to ship anything mediocre. We protect Fridays for learning, so spend them chasing Email Support or Inbound Call Handling, your call.
The offer reads $82,000 - $128,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible freelance rhythm.
Right now, today, this seat at Civic Partners Group is genuinely empty and waiting.
Your background in Net Promoter Score could be exactly the missing piece here in St. Joseph, so reach out.
Skills required
- Jira Service Management
- Zendesk
- Email Support
- Live Chat Support
- Net Promoter Score
- Inbound Call Handling
- Freshdesk
- Customer Retention
- Stress Management
- Change Management
- Teamwork
Why join Civic Partners Group
- Global emergency assistance
- Chiropractic care coverage
- Phased retirement options
- Birthday off
- Team building activities
- Pool Table
- Adoption assistance
- Peer-to-peer recognition
- Spot Bonuses
- Massage Therapy
- Deferred compensation plan
- Personal Shopping
- Free coffee and espresso bar
- Home office stipend
Next step
This Freelance role in St. Joseph, MO closes 2026-12-11.