Concierge

We're a team that ships, supports one another, and is now hiring a Concierge to help us do more of it. Everything about this mid-level Concierge post says trust — $57,000 - $84,000, remote flexibility, and 4 years rewarded with real say.

Key Responsibilities

• Stitch together Negotiation and Accountability into one coherent workflow
• Adapt quickly to shifting priorities in a fast-paced general environment
• Keep Mentoring handoffs warm so Grand Rapids partners never feel dropped
• Surface risks early, loudly, and with a proposed fix attached
• Keep Retail Solutions Group's Grand Rapids, MI site running while improvements ship underneath
• Keep the Retail Solutions Group backlog ruthlessly honest about what's truly next
• Sense when a Grand Rapids relationship needs a call, not an email

What You'll Bring

• Experience at the mid-level inside a remote role
• Self-motivated and able to work independently with minimal oversight
• Fluency in Accountability earned the hard way, not just from a tutorial
• Comfort owning general decisions in a MI market
• The grit to debug at 4pm on a Friday without complaint
• Meticulous attention to detail across every deliverable

Retail Solutions Group took a tired corner of the general world and rebuilt it, brick by brick, from a small office in Grand Rapids, MI. Every Concierge at Retail Solutions Group owns an outcome, not just a checklist of tasks.

The offer is plainspoken: $57,000 - $84,000, coaching that grows you, benefits that cover you, and a schedule that flexes with Grand Rapids.

Hiring is happening now, not last quarter, for this Concierge seat.

We can't hire the resume you didn't send, so send it and let's start in Grand Rapids.

• Continuous Learning
• Strategic Planning
• Growth Mindset
• Mentoring
• Accountability
• Negotiation

• Referral bonus program
• Roth 401(k) option
• Team building activities
• Paternity Leave
• Generous paid time off
• Childcare Assistance
• Bike Storage
• Holiday parties
• Retention bonuses
• Stock options
• Jury duty leave
• Surrogacy assistance
• Volunteer time off (VTO)
• Equipment Allowance

This Remote role in Grand Rapids, MI closes 2026-12-16.