Call Center Manager

Growth at Manufacturing Advantage stalled below where it should be, so we opened a Call Center Manager position for a manager closer fluent in Jira Service Management. Sized right for 6 years of Customer Service, this DC role pays $133,000 - $201,000 and opens a path you actually want to walk.

Key Responsibilities

• Collaborate with product teams to position new offerings in the Washington region
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Mine Call Center Operations data for the craft-focused story that wins the room
• Mentor junior reps on outreach cadence and objection handling
• Lead fast-paced go-to-market efforts for products launching in DC
• Strong command of Escalation Management, with 6 of demand-generation experience
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Ability to learn new sales marketing systems quickly and apply them effectively
• A portfolio or work samples that demonstrate your sales marketing expertise
• A generously-mentoring bias toward action, balanced by knowing when to wait
• A communicator who writes the meeting recap nobody asked for but everyone reads

Built in Washington and run on caffeine and conviction, Manufacturing Advantage turns messy sales marketing problems into clean, repeatable wins. Our values show up in small daily choices, not just a poster on the wall.

Money matters, so we lead with $133,000 - $201,000; then come the wellness perks, the Strategic Planning training, and hours you actually control.

The search is live, the seat is funded, and we are interviewing this week.

The team in Washington, DC is one strong Call Center Manager away from complete, and that could be you.

• Jira Service Management
• Call Center Operations
• Escalation Management
• Knowledge Base Management
• Customer Service
• Strategic Planning

• Technology Stipend
• LinkedIn Learning access
• Eldercare support
• Hybrid Work
• Employee Discounts
• Biometric screenings

This Internship role in Washington, DC closes 2026-12-15.