Customer Success Specialist

Growth at DigitalWave stalled below where it should be, so we opened a Customer Success Specialist position for a junior closer fluent in Five9. Put your 1 years of experience to work in a $46,000 - $66,000 role with ownership, mentorship, and room to grow.

Key Responsibilities

• Drive upsell and renewal conversations with existing DigitalWave accounts
• Draft the cold-outreach copy that survives a junior buyer's inbox
• Win back the accounts a previous Customer Success Specialist let slip
• Plant DigitalWave in the sales marketing conversations buyers already trust
• Grow brand awareness through Conflict Resolution and Net Promoter Score initiatives
• Close the loop between ad spend and revenue, dollar for dollar
• Coordinate cross-functional launches with creative, product, and operations

What You'll Bring

• Excellent written and verbal communication skills
• Track record that proves you can proudly-nerdy ship under deadline pressure
• A collaborator who makes the junior review feel less like an exam
• Proven Freshdesk results, ideally seasoned in Columbus, OH
• An OH sensibility, or genuine curiosity about this market
• Demonstrated capacity to mentor or support junior teammates
• Ability to thrive both independently and as part of a tight-knit team

Half the sales marketing platforms in OH quietly depend on something DigitalWave built in Columbus with ambitious care. We believe the best sales marketing decisions get made closest to the work, not three floors up.

This junior role pays $46,000 - $66,000 and surrounds it with coaching, coverage, and hours that respect your weekends in OH.

This one is current, freshly dated, and very much hiring.

Join the people at DigitalWave who chose interesting work over a comfortable rut.

• CSAT Reporting
• Technical Support
• Net Promoter Score
• Ticket Management
• Freshdesk
• First Call Resolution
• Patience
• Five9
• Jira Service Management
• Outbound Calling
• Professionalism
• Cultural Awareness
• Conflict Resolution
• Public Speaking

• Retiree medical benefits
• Spot bonuses and recognition awards
• Direct access to leadership
• Relocation assistance
• 401(k) retirement plan
• Video Games
• Compressed work week option
• Tuition Reimbursement
• Meditation Room
• Paid business travel
• Peer-to-peer recognition
• Equipment and hardware allowance

This Temporary role in Columbus, OH closes 2026-11-29.