sales_marketing · Remote

Customer Service Manager

Recent update: · Actively hiring · Focus skill today: Analytical Thinking
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168 applicants · 52,575 views
Retail Partners — Provo, UT
Salary: $94,000 - $139,000 Level: Manager Posted: 2026-10-13 Closes: 2026-12-10
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The role

A Customer Service Manager at Retail Partners sees a flat quarter and asks what Leadership the team forgot to use. Few sales marketing roles let you own the whole thing end to end; this manager one in Provo does, and it pays $94,000 - $139,000.

Key Responsibilities

  • Decode why UT buyers say yes and double down on it
  • Write follow-ups that get answered, not the ones that get ignored
  • Forecast demand and align marketing investment with sales objectives
  • Plant Retail Partners in the sales marketing conversations buyers already trust
  • Own the handoff doc that keeps nothing falling between Data Entry and CRM
  • Dig into Leadership funnels and fix the step where buyers vanish

What You'll Bring

  • 7+ years of Verbal Communication reps, not just Verbal Communication exposure
  • Comfort navigating ambiguity when the brief arrives half-written
  • Comfort interpreting data and translating findings into clear recommendations
  • Familiarity with Data Entry and related tools or frameworks
  • Confident communicator across email, calls, and in-person meetings

Retail Partners treats Provo, UT as both home and laboratory, prototyping zero-bureaucracy sales marketing ideas no larger rival would risk. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

For your 8 of Data Entry, expect $94,000 - $139,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

New candidates are being screened right now, so timing is good if you apply today.

The shortest path from interested to hired at Retail Partners starts with the apply button.

Skills required

  • Net Promoter Score
  • Patience
  • Verbal Communication
  • Data Entry
  • Analytical Thinking
  • Leadership

Why join Retail Partners

  • Paid paternity leave
  • Burnout prevention resources
  • Vacation Days
  • Medical insurance with low premiums
  • Health Savings Account (HSA) with employer contribution
  • Flexible Work Arrangements
  • Cell phone plan discounts
  • Floating Holidays
  • Personal Days
  • Generous paid time off
  • Ping Pong
  • Commission structure
  • Employee of the Month
  • Lactation support and nursing rooms
  • Happy Hours

Next step

This Remote role in Provo, UT closes 2026-12-10.